Those of you who were at the March F & I conference may recall that I announced I was going to set up an internal blog for staff. That idea morphed into a password protected knowledge blog that I terminated this morning.
The problem: I attempted to pay for the blog using my corporate P-card. Typepad kept sending me e-mails saying my card had been declined and suggesting I use another. Calls to my shared services center and then to JPMorgan Chase, who issued the card showed that my card was NOT being declined by them.
Eventually, with Typepad’s help, we narrowed down the problem to my three digit security code. I was told by the customer service rep at Typepad that they used an outside vendor to process credit cards. I verfied the security code with my company, the customer service rep manually entered it, and still my card was declined.
I’ve since discovered that David in CA and David here in Austin had the same problem when they attempted to set up their blogs.
Typepad is noted for legendary customer service and I’m disappointed that I haven’t heard back from them. They are fantastic at handling the typical "internal" problems, but when one crops up dealing with external factors such as their outside vendor, then they drop the ball.
Now, Typepad’s parent Six Apart was having numerous difficulties in October with slowdowns and other related issues so it’s possible I was forgotten about. But the two Davids and I work for a company with 6000 employees and we are just the leading edge of potential customers that Typepad isn’t going to get if they can’t resolve this issue.
Who knows anything about WordPress?