Change is hard. Culture eats strategy for breakfast. People love innovation (every idea is great) OVER experimentation (let’s actually test those ideas). We’ve heard all of these thing before and believe in them. The real question is how do you change that thinking? How can you improve your innovation by developing a culture of experimentation? I was honored to host ...
Read More »Confidence Through Clarity: Charting your path to a better Customer Experience
For all of us there are the small work problems. “Why does no one put paper in the printer?” “How many updates does this laptop need?” “Why can’t I hear this person on my Skype call?” Then there’s the big problems. “How hard is my team thinking about what our customers really want?” “How do I know my team has ...
Read More »Why we love NTEN/NTC : The Video
From my day job….Our great intern Dustin helped put this together. Enjoy.
Read More »Presumed Abundance
Have you all seen this? I pray that this concept exists somewhere in the nonprofit world. You see some nonprofits do make it big. And they would be happy to fund other nonprofits. I know I would be happy to do that with Lights. Camera. Help. Read on to find out more on why this would be a genius thing ...
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