Yes, you. The readers of this blog. I have a diverse following of people who read this blog, so just had to share about this new program at USC. To really complete the look, I just need a solid graphic of Uncle Sam pointing at people. However, instead of wasting time on that, let me interview my good friend Amanda ...
Read More »Confidence Through Clarity: Charting your path to a better Customer Experience
For all of us there are the small work problems. “Why does no one put paper in the printer?” “How many updates does this laptop need?” “Why can’t I hear this person on my Skype call?” Then there’s the big problems. “How hard is my team thinking about what our customers really want?” “How do I know my team has ...
Read More »CivicX seeking new startups. Is it you?
For the past three to four years I’ve been an active mentor in the CivicX startup accelerator. I’ve been excited to mentor startups like EveryoneOn, WeThrive and others through this program. I’m excited to announce that starting in October, the Points of Light Civic Accelerator will launch a cohort focused on financial inclusion and economic mobility. CivicX is a 10-week ...
Read More »Innovators: Peter Newell of REI on Co-op Product Innovation
At SXSW 2018 we hosted the official Future of Retail workshop. My colleague Geoff Knox & I led an enthusiastic group of retail professionals through Clearhead’s PSM framework and had the opportunity to meet forward-thinkers like Peter Newell; he works on the intersection between product, innovation and technology at REI. Together we discussed how REI thinks about product innovation and test ...
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