Seems like a pretty simple concept right? It’s actually a lot harder than you think. While personalization is set to push a revenue shift of some $800 billion to the 15% of companies that get it right, no one ever said it would be easy. And all the kumbuya’ing around the fire about believing in the strategic value of personalization won’t change ...
Read More »Social Impact Investing 101
I’ve been watching the social impact investing space for awhile now. From knowing people working on companies in this space, to running my own startup that invests in affordable housing (if you have a startup that’s working on affordable housing email me), I’ve had the chance to take stock of how this space is developing. As an accredited investor, in ...
Read More »The USC Digital Centership Conservatory wants You!
Yes, you. The readers of this blog. I have a diverse following of people who read this blog, so just had to share about this new program at USC. To really complete the look, I just need a solid graphic of Uncle Sam pointing at people. However, instead of wasting time on that, let me interview my good friend Amanda ...
Read More »Confidence Through Clarity: Charting your path to a better Customer Experience
For all of us there are the small work problems. “Why does no one put paper in the printer?” “How many updates does this laptop need?” “Why can’t I hear this person on my Skype call?” Then there’s the big problems. “How hard is my team thinking about what our customers really want?” “How do I know my team has ...
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