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June Chan, Director of International Programs, is so busy zipping back and forth to China representing the ACS that I’ve been able to get her to write for for FISpace only once. So I bribed her with lunch the other day and turned on the recorder to capture the following conversation about what she and the Society are working on ...

I’ve been asked to move my blog to allbusiness.com which is a Web site for small (up to 150 employees) businesses.It’s now focused solely on customer service and called Customer Service Experience. I’m limited in the number of links I can put up there, but I don’t think you’ll be disappointed. Feel free to check it out. Glenn

Wow! Yesterday I talked with Letitia Thompson of Mid-South Division about Project COMMAND, an electronic health record system for which Letitia and Mid-South won the Futuring and Innovation Center’s first Innovation Award. Great project to configure free software for small physician practices (small practices, not small docs) that helps them track the cancer prevention, detection, and treatment  status of patients. ...

Thanks to Mediabistro:TVNewser, I came across an article about MSNBC.Com. Their Web site receives more visitors than the Web sites at CNN and NYTIMES.  This article also added to my vocabulary; see the reference to "shovelware". TVNewser also reports that various ABC reporters will start blogging. Looks like the line between MSM and the blogosphere continues to blur. (If you ...