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The Transformational ChallengeBy Britton , Corante Any company that is seriously considering a heavy investment in a customer intelligence — or customer relationship management — initiative, needs to think deep about the challenge of change. This is where many of our "new economy" disappointments and unmet expectations can be traced.

#1: NYTimes As numerous companies across the country withdraw retiree medical and dental benefits while others switch to less generous retirement plans, many aging workers who had expected to ease comfortably out of the labor force in their 50’s and early 60’s are discovering that they do not have the financial resources to support themselves in retirement. As a result, ...

Today I am proud to announce that the American Cancer Society has released C-Tools 2.0, a timesaving PDA tool that provides instant access to cancer information to anyone in the healthcare field. "C-Tools 2.0 plays an important role in helping busy physicians access and utilize important cancer information literally at our fingertips; information that helps with immediate diagnosis, treatment, and ...

I wonder if they’ve had the pleasure of working with a large nonprofit to help link "cool" technologies with a cause! Hmmmmm, opportunity?!? 🙂 The Brand Experience Lab links cool technologies with cool companies. Sporting Puma sneakers and a downtown hipster haircut or two, a team from the design firm Imagination USA shuffles into a fourth-floor loft in New York’s ...