Tag Archives: eCommerce

Develop a Culture of Experimentation

Change is hard. Culture eats strategy for breakfast. People love innovation (every idea is great) OVER experimentation (let’s actually test those ideas). We’ve heard all of these thing before and believe in them. The real question is how do you change that thinking? How can you improve your innovation by developing a culture of experimentation? I was honored to host ...

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ShopTalk 2019 Recap

I just got back from ShopTalk in Las Vegas where over 8,000 retail, eCommerce, VC and brand folks gathered to hear from executives of some of the world’s biggest brands on the latest trends, failures, and technology and to be assaulted by “AI-powered” drink serving robots and vending machines that were there only for show. (Which is a shame, I ...

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Better Personalization through People

Seems like a pretty simple concept right? It’s actually a lot harder than you think. While personalization is set to push a revenue shift of some $800 billion to the 15% of companies that get it right, no one ever said it would be easy. And all the kumbuya’ing around the fire about believing in the strategic value of personalization won’t change ...

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Confidence Through Clarity: Charting your path to a better Customer Experience

For all of us there are the small work problems. “Why does no one put paper in the printer?” “How many updates does this laptop need?” “Why can’t I hear this person on my Skype call?” Then there’s the big problems. “How hard is my team thinking about what our customers really want?” “How do I know my team has ...

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