Tag Archives: eCommerce

Confidence Through Clarity: Charting your path to a better Customer Experience

For all of us there are the small work problems. “Why does no one put paper in the printer?” “How many updates does this laptop need?” “Why can’t I hear this person on my Skype call?” Then there’s the big problems. “How hard is my team thinking about what our customers really want?” “How do I know my team has ...

Read More »

Innovators: Peter Newell of REI on Co-op Product Innovation

At SXSW 2018 we hosted the official Future of Retail workshop. My colleague Geoff Knox & I  led an enthusiastic group of retail professionals through Clearhead’s PSM framework and  had the opportunity to meet forward-thinkers like Peter Newell; he works on the intersection between product, innovation and technology at REI. Together we discussed how REI thinks about product innovation and test ...

Read More »

The Future of Retail at SXSW

It is already that time of year! I’m almost exhausted thinking about it, and it hasn’t even happened yet. That’s right. It’s time for SXSW. I’m very excited to be speaking for the 8th year in a row. This year myself and Geoff Knox will be running a Problem Solution Mapping workshop (based on gamestorming activities) for retail leaders. In this ...

Read More »

GateHouse Takes Big Step Toward Data-Driven Culture

What do I do on a daily basis at Clearhead? This! (This orignially appeared here) Traditional media companies are struggling to compete in a changing landscape–a landscape that requires both agility and digital product innovation to capture the attention of an increasingly distracted consumer. GateHouse Media publishes more than 600 community papers and manages 555 websites, making it one of the ...

Read More »